Privacy Policy

Last updated: 27/11/2025

Pacific Derma Pty Ltd (“Pacific Derma”, “we”, “us”, or “our”) is committed to protecting the privacy of our customers, healthcare professionals, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant New Zealand privacy legislation where applicable.

By accessing our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information that identifies or could identify you, such as:

  • Name

  • Email address

  • Phone number

  • Business or clinic name

  • Professional registration details (e.g., AHPRA, Medical Council of NZ)

  • Billing and delivery information

  • Any information you voluntarily provide through forms, enquiries, or account creation

1.2 Website & Technical Data

We may collect non-personal technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interaction data

  • Cookies and analytics data

Cookies help improve website performance and user experience. You may disable cookies through your browser settings.

1.3 Professional Information

For healthcare professionals:

  • Credentials, qualifications, and clinic details

  • Product ordering history

  • Attendance at training events or educational programs

2. How We Use Your Information

We use personal information for purposes including:

  • Processing orders and providing products

  • Verifying healthcare professional credentials

  • Managing accounts and providing customer support

  • Communicating product updates, training invitations, and relevant industry information

  • Improving our website, services, and user experience

  • Meeting legal, regulatory, and compliance obligations

  • Internal business operations such as record-keeping and reporting

We do not use personal information to make therapeutic claims or provide medical advice.

3. Disclosure of Information

We may share personal information with:

  • Trusted third-party service providers (e.g., payment processors, IT platforms, logistics partners)

  • Regulatory authorities where legally required

  • Professional verification bodies (e.g., AHPRA, MCNZ)

  • Our affiliated companies, contractors, and employees who require access to perform their duties

We do not sell, rent, or trade personal information to third parties.

4. Cross-Border Data Handling

Where personal information is transferred between Australia, New Zealand, or other jurisdictions (such as when using international cloud-based systems), we take reasonable steps to ensure data is handled in accordance with applicable privacy laws.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information against:

  • Loss

  • Unauthorised access

  • Alteration

  • Disclosure

However, no online platform is completely secure, and we cannot guarantee absolute protection.

6. Access and Correction

You may request access to the personal information we hold about you, and you may request corrections if the information is inaccurate or incomplete.

Requests can be made via email at: admin@pacificderma.com

We may require verification of identity before releasing information.

7. Marketing Communications

You may receive updates about products, education events, or industry information.
You may opt out at any time by:

  • Clicking the “unsubscribe” link in emails, or

  • Contacting us directly

Opting out will not affect transactional or essential communications.

8. Third-Party Links

Our website may contain links to external websites. We do not control these sites and are not responsible for their privacy practices. We recommend reviewing their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of our website constitutes acceptance of any revised terms.

10. Contact Us

For questions, concerns, or requests relating to privacy, please contact:

Pacific Derma Pty Ltd
Email: admin@pacificderma.com